Форма предварительной информации

1. Seller and Intermediary Service Provider

For products sold from the Service Provider’s own stock, the seller is Oyunun Adresi. For marketplace listings, the seller is the Marketplace Seller who published the listing; the Marketplace Seller’s name or store name is shown on the product page and in the order details, and Oyunun Adresi acts as an intermediary service provider in the payment and delivery process for these orders.

• Legal name: Oyunun Adresi
• Address: ORG.NAFİZ GÜRMAN MAH. 7119 SK. NO: 41 İÇ KAPI NO: 2 BAYRAKLI / İZMİR
• Tax office / Tax number: Yamanlar Vergi Dairesi / 2810711506
• Phone: +90 536 584 2617
• E-mail: info@oyununadresi.com
• Registered e-mail (KEP): halil.demirci.35@hs01.kep.tr
• Website: https://oyununadresi.com

2. Buyer

Buyer: the name, surname, e-mail address and (if any) phone number registered in the account of the Member placing the order. For digital products, the Member account and registered e-mail address serve as the delivery address.

3. Product, Price and Payment

• Product, main characteristics, quantity, total amount including taxes and payment method: The product, quantity, total amount and payment method shown on the payment page on the order date.
• The product type (e-pin, in-game currency, gift card, CD key, subscription, etc.), region/platform restrictions and delivery method are stated on the product page.
• Prices include VAT. If a service fee or commission applies to the payment method, it is shown separately and clearly on the payment page and added to the total.
• Payment methods: bank transfer (havale/EFT/FAST) to the Seller’s own bank account shown on the payment page, or the Member’s Balance. When paying with the Balance, the full amount is covered by the Balance. Card payments and instalments are not offered at launch.
• When paying by bank transfer, the Buyer sends the payment from a bank account in their own name, in full and in a single transfer for the amount shown on the payment page, with the payment code in the description field, within the time shown on the payment page (120 minutes unless stated otherwise). If no payment arrives in time, the order is cancelled automatically. Payments from third parties’ accounts are refused and returned to the sending account. An EFT sent outside banking hours reaches the account on the next business day; FAST, which arrives instantly 24/7, is recommended.
• For bank transfers (havale/EFT/FAST), the sending fees charged by the Buyer’s bank are borne by the Buyer; the amount shown on the payment page must reach the Seller’s account in full. For refunds to a bank account made at the Buyer’s request (e.g. a refund of an unused Balance top-up) and for the return of payments sent against the rules (from a third party’s account, for an expired or cancelled order, for a different amount or without the payment code) to the sending account, the bank fee for the refund transfer is passed on to the Buyer and deducted from the refund, and the remaining amount is sent. Where the right of withdrawal is exercised, the product is defective, or the order is cancelled or cannot be delivered for reasons attributable to the Seller, the refund is made in full without any additional cost to the Buyer, as required by law.

4. Delivery

Digital products are not shipped physically and no delivery fee is charged. Codes of instantly delivered products are shown on the order details page in the Member’s account after payment approval. Manually delivered products are delivered within the time stated on the listing page and in any case within the statutory maximum of 30 days. Details are in the Delivery Terms.

5. Right of Withdrawal

For contracts not covered by the exceptions, the Buyer may withdraw from the contract within 14 days without giving any reason and without paying any penalty. The withdrawal period starts on the day the contract is concluded for services and on the day the goods are received for contracts for the delivery of goods.

Under Article 15 of the Distance Contracts Regulation, the right of withdrawal cannot be exercised for:

• Contracts for services performed instantly in electronic form or intangible goods delivered instantly to the consumer (Art. 15/1-ğ): e-pin codes, in-game currencies, gift cards, CD keys/activation codes and subscription codes fall into this category.
• Contracts for services whose performance has begun with the consumer’s approval before the withdrawal period expires (Art. 15/1-h): top-ups to game accounts and similar services fall into this category.
• Contracts for goods or services whose price depends on fluctuations in financial markets beyond the seller’s control (Art. 15/1-a), where applicable.

By ticking the approval box on the payment page, the Buyer requests that the digital product be delivered (performance begin) immediately after payment approval and acknowledges that the right of withdrawal is lost once the product is delivered. The Buyer’s rights for undelivered orders and defective/non-working codes are reserved.

For products covered by the right of withdrawal (e.g. a physical product listed by a Marketplace Seller), notice of withdrawal can be given within the period by a clear statement via the e-mail address info@oyununadresi.com, the phone number +90 536 584 2617 or the form on the Contact page and live support. The Seller refunds all payments received, including any delivery costs, to the method of payment without additional charge within 14 days of receiving the notice. For physical products, the Buyer returns the product within 10 days of the notice.

6. Defective Products and Refunds

If a delivered code is invalid, already used or does not match the product description, the Buyer may exercise the elective rights under Article 11 of Law No. 6502 (withdrawal from the contract, price reduction, replacement). Notification and refund procedures are described in the Cancellation and Refund Policy. Refunds are made only to the method of payment: bank transfer payments to the bank account they were sent from (usually within 1-3 business days), Balance payments to the Balance immediately.

7. Complaints and Objections

Requests and complaints can be submitted via the e-mail address info@oyununadresi.com, the phone number +90 536 584 2617 or the form on the Contact page and live support. Consumers may apply to Consumer Arbitration Committees within the monetary limits set each year by the Ministry of Trade, and to Consumer Courts, after mediation, for disputes above these limits.

8. Other Matters

This form is issued under the Distance Contracts Regulation to inform the Buyer before the contract is concluded and is presented for the Buyer’s approval on the payment page during the order. By confirming the order, the Buyer accepts the obligation to pay.

The Pre-Information Form and the Distance Sales Agreement are provided to the Buyer together with the order details on a durable medium (the order details in the Member account and/or e-mail) and are kept by the Seller for the period required by law (at least 3 years). The language of the contract is Turkish.