Stornierungs- und Erstattungsrichtlinie

1. Scope and General Principles

This policy informs the Buyer about cancellation of orders placed through https://oyununadresi.com, refunds of digital products, refunds of Balance top-ups and refund timelines. It does not limit rights under Law No. 6502 and the Distance Contracts Regulation.

2. Seller / Service Provider

• Legal name: Oyunun Adresi
• Address: ORG.NAFİZ GÜRMAN MAH. 7119 SK. NO: 41 İÇ KAPI NO: 2 BAYRAKLI / İZMİR
• Tax office / Tax number: Yamanlar Vergi Dairesi / 2810711506
• Phone: +90 536 584 2617
• E-mail: info@oyununadresi.com
• Registered e-mail (KEP): halil.demirci.35@hs01.kep.tr
• Website: https://oyununadresi.com

3. Right of Withdrawal and Exceptions

Instantly delivered digital products (e-pins, in-game currency, gift cards, CD keys, subscription codes, etc.) are exempt from the right of withdrawal under Article 15/1-ğ of the Distance Contracts Regulation, top-up services started with the Buyer’s approval under Article 15/1-h and, where applicable, products priced according to financial markets under Article 15/1-a. The Buyer accepts this with the approval on the payment page.

For products covered by the right of withdrawal (e.g. physical products listed by a Marketplace Seller), the Buyer may withdraw within 14 days without giving a reason.

4. Delivered Digital Codes

Digital codes that have been delivered, revealed or used cannot be returned or cancelled unless defective. The following are considered defects:

• The code is invalid on first use or has already been used.
• The delivered product differs from the description on the product page (product type, amount, region, platform).

Choosing the wrong product despite the region/platform restriction stated on the product page, entering incorrect player details or sharing the code with third parties are not defects.

5. Reporting a Defective Code

A defective code should be reported as soon as possible via the e-mail address info@oyununadresi.com, the phone number +90 536 584 2617 or the form on the Contact page and live support with the order number, a screenshot of the error message and details of the redemption attempt. The Seller investigates, together with the publisher if necessary; the review usually takes 1-3 business days and may take longer for publisher-related cases. If a defect is confirmed, the product is replaced or the price is refunded.

6. Undelivered or Failed Orders

Orders that were paid but could not be delivered due to stock, technical failure, publisher issues or a security review are cancelled and the full amount is refunded to the payment method: bank transfer payments to the bank account they were sent from, Balance payments to the Balance. The Buyer may also cancel orders that have not yet been delivered.

7. Manually Delivered Products

Manually delivered orders can be cancelled by the Buyer before delivery. Orders not delivered within the time stated on the listing page are refunded in full. After delivery, only the defective product rules apply.

8. Balance Top-up Refunds

• The unspent part of a Balance top-up made by bank transfer is refunded, if requested within 7 days of the top-up, only to the bank account in the Member’s name from which it was sent.
• Because a top-up refund is made at the Member’s request, the bank fee for the refund transfer is passed on to the Member and deducted from the refund, and the remaining amount is sent; the sending fee charged by the Member’s bank for the top-up is also borne by the Member.
• If part of the top-up has been spent, only the unspent part is refunded.
• After the 7-day period the Balance can be used on the Platform without time limit; statutory rights are reserved.
• The Balance is on-site store credit; apart from this article it cannot be converted into cash or withdrawn to a bank account. Campaign, gift or promotional Balance and marketplace sales earnings are not refunded under this article.
• For suspicious transactions, the refund may be held until the security review is completed.

9. Sell to Us Transactions

Sell to Us transactions can be cancelled before the product is delivered to and verified by the Service Provider. Paid Sell to Us transactions cannot be reversed except where the product is found to have been obtained unlawfully or recovered.

10. Refund Timelines

• The Seller initiates the refund within 14 days at the latest after the refund decision or withdrawal notice; in practice refunds are usually initiated the same or next business day.
• Refunds are made only to the account the payment came from; no refunds are made to another account or to a third party. Refunds to a bank account usually take 1-3 business days to appear depending on the bank.
• For bank refunds made at the Buyer’s request and for the return of payments sent against the rules, the bank fee for the refund transfer is deducted from the refund; in cases of withdrawal, defective products and cancellation or non-delivery attributable to the Seller, the refund is made in full without additional cost.
• Payments sent from third parties’ accounts, or sent for an order that has expired or been cancelled, are returned to the sending account without being linked to an order.
• Refunds to the Balance are credited immediately.

11. How to Apply

Cancellation and refund requests can be submitted from the order details page in the Member account or via the e-mail address info@oyununadresi.com, the phone number +90 536 584 2617 or the form on the Contact page and live support, stating the order number.