Help Center

Click "Register" at the top of the page and enter your first name, last name, email address and a password — it only takes a minute. Please enter your name exactly as it appears on your bank account: bank transfer payments are approved by matching the account holder's name with the name on your account. After signing up, remember to click the verification link we send to your email address.

Verifying your email shows that the account really belongs to you and makes sure order, payment and security notifications reach you. Your email address must be verified before you can pay by bank transfer. The verification link is valid for 24 hours. If it has expired, sign in and use "Resend verification email" to get a new one.

1. Check your spam, junk and "Promotions" folders. 2. Make sure the email address on your account is spelled correctly. 3. Wait a few minutes, then request a new link with "Resend verification email". If it still doesn't arrive, write to info@oyununadresi.com or open a support ticket and tell us the email address you registered with.

The checklist on the My Account page shows which details are still missing: email verification, full name, phone, address and bank account (IBAN). These details keep your purchases running smoothly: your name is used to match bank transfer payments, your email for notifications, and your bank account for any payment we need to make to an account in your name. You can update them at any time on the My Account page.

To protect you and our other users from fraud, and to meet our obligations under Turkish anti-money-laundering law (Law No. 5549), we may ask for identity verification before delivering some orders — for example when a payment comes from someone else's account or a transaction looks unusual. You can submit the requested documents on My Account > User Verification. If verification can't be completed, the order is cancelled and the payment is refunded only to the account it came from.

Click "Forgot password?" on the sign-in page and enter the email address you registered with. Use the link we send you to set a new password; if it doesn't arrive, check your spam folder. Oyunun Adresi staff will never ask for your password — don't share your reset link with anyone.

At the moment we accept payments by bank transfer (havale, EFT or FAST) to our company accounts at banks in Turkey, which are shown on the payment page. If you have enough Balance in your wallet, you can also pay for your order with Balance — the full amount is then paid from your Balance. Credit/debit card payments and instalments are not available at the moment.

1. In your cart, choose Bank Transfer (Havale / EFT / FAST) and place your order. 2. The payment page shows our bank account (IBAN), the exact amount to send and your personal payment code. 3. Send the full amount in a single transfer from a bank account in your own name, and write the payment code in the description field exactly as shown. 4. As soon as the payment reaches our account and is matched to your order, the order is approved automatically and delivery starts; the payment page updates by itself. We recommend FAST for the quickest approval. Any transfer fees charged by your bank are yours to pay; make sure the full amount shown reaches our account.

No. Payments are only accepted from bank accounts held in the same name as your Oyunun Adresi account. Transfers from a spouse's, family member's or friend's account are not matched to your order and are returned to the sending account. This rule protects you and prevents fraud with stolen accounts.

Payments without the payment code in the description, or with a different amount, are not matched automatically and go to our team for review. Please don't send the same payment again. Let us know with the "I've paid — notify" button on the payment page, or open a support ticket with your order number. Our team reviews the payment and matches it to your order; payments that can't be matched are returned to the account they came from.

FAST runs 24/7, and your payment usually reaches our account and is approved within a few minutes. EFT is only processed on working days during banks' business hours. An EFT sent outside business hours, at the weekend or on a public holiday reaches us on the next working day, which may push you past the payment deadline and cancel the order. Transfers within the same bank (havale) usually arrive instantly. So whenever possible, please pay with FAST.

Once you place the order you have 2 hours to pay; the remaining time is shown as a countdown on the payment page. If you send the payment and tell us with "I've paid — notify", your deadline is extended to 24 hours from the notice. If no payment arrives in time, the order is cancelled automatically. Don't send money for an expired payment code; if you already have, contact our support team and the amount will be returned to the account it came from.

After sending the payment, use the "I've paid — notify" button on the payment page to tell us the sender's name, the bank and the time of the transfer; you can attach a receipt if you like. The notice extends your payment deadline and helps our team match your payment faster. However, a notice or receipt never approves a payment on its own: your order is approved only when the money actually reaches our bank account. This protects everyone from fraud with fake receipts.

When you pay by bank transfer (havale/EFT/FAST), any sending fees charged by your bank are yours to pay. The amount shown on the payment page must reach our account in full; a payment that arrives short because of a fee may not match your order. For refunds, the bank fee for the refund transfer is passed on to you, deducted from the refund and the rest is sent in these cases: • Bank refunds made at your request (e.g. a refund of an unused Balance top-up within 7 days). • Returning payments sent against the rules: from someone else's account, for an expired or cancelled order, for a different amount or without the payment code. When you exercise the right of withdrawal, receive a defective product, or an order is cancelled or cannot be delivered because of us, the refund is made in full with no fee deducted, as the law requires. Refunds of Balance payments are free and appear in your Balance instantly.

E-pins, gift cards and other code-based products are delivered right after your payment is approved — usually within seconds. Payments with Balance are approved instantly; bank transfer payments are approved once the money reaches our account and is matched to your order. Some products are delivered manually by our team; their estimated delivery time is shown on the product page. If an order needs a security review, delivery may wait briefly until the review is complete.

Your codes are on My Account > My Orders, in the details of the relevant order. A code counts as delivered as soon as it is made available there, and you can view it again from the same place at any time. For your security, codes are never sent by email; order notification emails only tell you about your order's status.

First check the status in the order details. If you paid by bank transfer, your payment needs to have reached our account; an EFT sent outside business hours arrives on the next working day. Some orders are reviewed for security before delivery to protect you; we will let you know on the order page and/or by email. If the delay continues, open a support ticket with your order number. If a product can't be supplied, the order is cancelled and the amount is refunded to the payment method you used.

For these products, the top-up goes to the player ID, server and username you entered when ordering. Double-check them before you submit; top-ups made to wrong details may not be reversible. If you notice a mistake, open a support ticket with your order number right away, before the top-up is made, and we will try to correct the details.

Codes are redeemed on the publisher's official website, app or in-game top-up screen; instructions are on the product page. Many codes only work in a specific region (e.g. Turkey) or on a specific platform. Before buying, make sure the region and platform shown on the product page match your account: choosing the wrong product despite the restriction stated on the product page does not count as a defect.

Under Article 15 of Turkey's Distance Contracts Regulation, the right of withdrawal does not apply to intangible goods delivered instantly in electronic form (e-pins, in-game currency, gift cards, CD keys, subscription codes, etc.) or to top-up services started with your consent. By ticking the consent box on the payment page, you ask for the product to be delivered immediately after payment and acknowledge that your right of withdrawal ends upon delivery. Your rights remain intact for undelivered orders and defective codes. See our Cancellation & Refund Policy for details.

You can cancel orders that haven't been delivered yet. An unpaid bank transfer order is cancelled automatically when the payment deadline passes. To cancel a manually delivered product before delivery, or about a paid order that hasn't been delivered, contact us from the order details or open a support ticket with your order number. Codes that have been delivered, viewed or used can't be cancelled or refunded unless they are defective.

As soon as possible, open a support ticket with your order number, a screenshot of the error message, and where and how you tried to redeem the code. If needed, we investigate together with the publisher; this usually takes 1–3 working days. If the code turns out to be defective (invalid on first use, already used, or different from the product description), we replace it or refund you. Choosing the wrong region/platform, entering wrong player details or sharing the code with someone else does not count as a defect.

Refunds are only made to the payment method you used: • Bank transfer payments are refunded to the bank account the payment came from; depending on your bank, this usually takes 1–3 working days to show. • Payments made with Balance are refunded to your Balance instantly. We never refund to a different account, in cash or to third parties. Once a refund is approved we start it within 14 days at the latest — in practice usually the same day or the next working day. Bank fees: for bank refunds made at your request (e.g. a refund of an unused Balance top-up) and for returning payments sent against the rules (from someone else's account, for an expired order, for a different amount or without the payment code), the bank fee for the refund transfer is deducted and the rest is sent. Withdrawals, defective products and cancellations or failed deliveries caused by us are refunded in full, with no fee deducted.

Orders that can't be delivered because of stock, a technical fault, a publisher-side problem or a security review that couldn't be completed are cancelled, and the full amount is refunded to the payment method you used. We keep you informed on the order page and/or by email.

Balance is store credit held in your wallet. Top-ups and refunds made to your Balance are collected here, and you can use it instantly for purchases on Oyunun Adresi. Balance earns no interest, can't be transferred to another member, can't be converted to cash and can't be withdrawn to a bank account.

Go to My Account > Top Up Balance and enter the amount you want to add. You'll see your personal payment code and our bank account; the payment works exactly like an order payment: from an account in your own name, the full amount in one transfer, with the payment code in the description and within the time shown. Your Balance is loaded automatically as soon as the payment reaches our account and is matched.

No. Balance is store credit and can't be withdrawn to a bank account. The only exception: if you ask within 7 days of a top-up, we refund the completely unused part of a Balance top-up made by bank transfer — only to the bank account in your name that the top-up came from. After that, you can use your Balance on the site with no time limit. Campaign, gift or promotional Balance is not refundable. You can send your request through a support ticket. For this refund, the bank fee for the refund transfer is deducted from the amount and the rest is sent to your account.

Just choose Balance at the payment step; if your Balance covers the full order amount, the payment is approved instantly and delivery starts right away. You can see all your top-ups, purchases and refunds to your Balance on My Account > Wallet Transactions.

Sell to Us lets you sell in-game assets you own (such as in-game currency) directly to Oyunun Adresi. On the Sell to Us page you choose the product and quantity and enter your unit price offer; our team reviews your request and gets in touch with you. You may only make offers for assets that belong to you and that you are entitled to sell.

1. Offer: On the Sell to Us page, enter the product, quantity, your unit price offer and, optionally, the character name for delivery, then send your request. 2. Review: Our team evaluates your offer; you can follow the status on My Account > My Sell Requests. 3. Delivery: For an approved request, delivery takes place in game with our team; delivered quantities appear in the request's movements. 4. Payment: You are paid once the delivered items have been verified.

Once the items have been received and verified, you are paid either to your Oyunun Adresi Balance or to a bank account in your name; the payout method is agreed with you while your request is being reviewed. For bank payouts, the account must be in your own name. Payouts to Balance become store credit and can't be withdrawn to a bank account.

You can cancel your request before the items are delivered to us and verified. A paid Sell to Us transaction can't be reversed, except where it turns out the items were obtained unlawfully or have been taken back. Requests may be rejected if we suspect the items don't belong to you, were obtained illegally, or are linked to account sharing or fraud; where required, we notify the competent authorities.

No. Our team will never ask for your password, password reset link, email verification link or the e-pin codes you bought — not by phone, email, social media or message. Our official email address is info@oyununadresi.com and our only website is oyununadresi.com. If anyone asks you for this information, don't share anything and report it to us.

• Before signing in, check that the address bar shows exactly oyununadresi.com; watch out for swapped letters or extra words in the address. • Don't click links in messages that create urgency ("your account will be closed") or offer something too good to be true ("free balance, today only"). • Always reach our site by typing the address yourself or using your own bookmark. If you see a suspicious site or message, report it to info@oyununadresi.com with a screenshot.

No. E-pin codes are like cash: anyone who knows the code can use it, and a used code can't be recovered. Don't share your codes, or screenshots that show them, with anyone. Requests such as "send the code first and I'll pay", "let me check your code" or "I sent it to you by mistake, send it back" are almost always scams. Losses caused by sharing a code are not treated as a defective product.

• Choose a long, hard-to-guess password that you don't use on any other site; you can change it on My Account > Security Settings. • Keep your email account secure too — password reset links are sent there. • On shared devices, sign out when you're done and don't let the browser save your password. • Keep your device and browser up to date.

1. Change your password immediately on My Account > Security Settings, and also on any other account where you used the same password. 2. Change your email account password too. 3. Tell us what you saw at info@oyununadresi.com or through a support ticket. To protect your account, we may temporarily restrict it and ask for identity verification while we investigate.

• Support ticket: once signed in, open a new ticket on My Account > My Support Tickets and follow our replies there. This is the fastest way for order and payment issues. • Live chat: write to our team in the live chat window in the corner of the site. • Email: info@oyununadresi.com You can also find our company details on the Contact page.

1. Sign in and open My Account > My Support Tickets (the "New Support Ticket" button in the Help Center takes you there too). 2. Choose a topic and describe your issue clearly. 3. Add your order number, payment code and screenshots if you have them. You can follow our replies and keep writing on the same page. Opening a separate ticket for each issue helps us resolve things faster.

Live chat is provided by a third party (Crisp) and only loads if you have consented to functional cookies. Turn on functional cookies in your cookie preferences and the window will appear. Ad blockers can also hide it. If you'd rather not enable cookies, you can always reach us through a support ticket or at info@oyununadresi.com.

• Include your order number and, for payment issues, your payment code. • For bank transfer issues, give the sender's name, the bank and the time you sent the payment. • Attach screenshots of any error messages. • Don't open several tickets about the same issue — reply to your existing ticket. Never share your password: our team doesn't need it to solve your issue.